These terms and conditions apply to purchases on the www.goodmood.co.uk online store, which is operated by Dedoles s.r.o., with its registered office at Za Koníčkom 14, 90201 Pezinok, CRN: 46706305, registered at the Bratislava I District Court, file number: 81976/B, email: firstname.lastname@example.org, contact person: Jaroslav Chrapko, tel.: +421907 526 534 The terms and conditions are part of a purchase contract concluded between the seller on one hand and the buyer on the other. All contractual relationships are concluded in accordance with the laws of the Slovak Republic. In case the consumer is a contracting party, the relationships not governed by these terms and conditions shall be governed by Act no. 40/1964 Coll., Civil Code, Act no. 250/2007 Coll., on Consumer Protection, Act no. 102/2014, on Consumer Protection in the sale of goods or provision of services, Act no. 22/2004 Coll. on E-commerce, all as amended. In case the contracting party is an entrepreneur, the relationships not governed by these terms and conditions are governed by Act no. 513/1991 Coll. as amended. Definitions A consumer contract is any contract, regardless of the legal form concluded between the supplier and the consumer. A supplier (seller) is a person who, when concluding and performing the consumer contract, acts within the scope of his/her commercial or other business activity. A buyer - consumer is a natural or legal person who purchases products or uses services for personal use or for the needs of his/her family members. A buyer - entrepreneur is a legal person or a natural person - an entrepreneur who acts in the course of his/her business or another business activity and purchases products or uses services for the purpose of his/her business, further resale or trading.
The deliverer is GLS - a courier company whose object is to provide courier, transport, storage, and additional services.
The order and conclusion of the purchase contract The buyer shall choose a product based on the current offer published on the www.goodmood.co.uk website, shall confirm this selection by clicking on the "Purchase" button, shall fill in the order form (email, delivery address in case of purchase), shall select the quantity of products (or shall specify product parameters) and the payment method (card payment, PayPal). Orders made via the www.goodmood.co.uk website are binding. When sending the order, the buyer confirms by an active click that he/she has become acquainted with and agrees with these terms and conditions. The placement of the offered goods on the www.goodmood.co.uk website represents the proposal to conclude the contract which is created by sending the order by the buyer and accepting the order by the seller. This acceptance is confirmed immediately by the seller and is sent to the buyer's email; however, this confirmation does not affect the purchase contract. The parties agree that communication between them will be in the form of email messages. The buyer is obliged to pay the seller the price of the goods agreed in the order confirmation, including the cost of delivery of the goods (hereinafter referred to as the "purchase price") in the form of a non-cash transfer to the seller's account specified in the order confirmation. The seller reserves the right to change the purchase price in case of a change of legislation, changes in the EUR exchange rate and changes in prices from manufacturers or suppliers of goods, then due to a technical error and failure of human factor/system. The buyer is obliged to pay the seller the purchase price for the agreed goods within the period specified in the order confirmation, but no later than upon collection of the goods.
Information on individual steps leading to the conclusion of the contract stems from these terms and conditions and the buyer has always the possibility to check the order or to correct it before the order is sent. The contract is concluded in the Slovak language unless the circumstances on the side of the seller or the buyer prevent it. Concluding the contract in another language understandable for both parties is also possible. The operator shall deliver all relevant documents related to the goods along with the goods – invoice (tax document), eventually a warranty certificate (if provided by the manufacturer) to the buyer. The buyer can cancel the order by e-mail or by phone. The order can be cancelled within 24 hours from the order confirmation at the latest. To cancel the order, you need to write a request to email@example.com. The prices of individual products include VAT of 20 % and all other taxes. The consumer has the possibility to become familiar with the period during which the seller is bound by his/her offer, including the price. All sales are valid until stocks are sold out, unless otherwise specified for a particular product. The final price is displayed in the order form just before the order is sent, including VAT, or any other taxes and charges (packaging, postage...) that the consumer must pay to obtain the product or service. This price cannot be unilaterally changed by the seller.
Terms of delivery
The goods in stock are shipped within 24 hours. Goods that are not in stock are always labelled "NOT IN STOCK"; to verify their availability send an email to: firstname.lastname@example.org If the seller and the buyer have not agreed otherwise in the purchase contract, the seller is obliged to deliver the goods to the buyer immediately, no later than 30 days from the date of conclusion of the purchase contract.
If the seller has not fulfilled his/her obligation to deliver the goods within the agreed time period according to the first sentence, the buyer shall ask the seller to deliver the goods in a reasonable time period suggested by the buyer. If the seller fails to deliver the goods even within this additional reasonable period, the buyer is entitled to withdraw from the contract. The goods are sent via GLS courier service. Postage and packaging costs are €2.99. For purchases over €75, postage and packaging are covered by the seller.
Payment terms: The buyer pays the purchase price to the operator by paying through the payment gateway to the account:
The buyer can use the discount voucher, which provides the buyer with the corresponding discount.
Warranty, warranty certificate
The warranty period is 24 months and starts from the receipt of the goods by the buyer. If a time limit for use is indicated on the goods sold, on the packaging or in the attached instructions, the warranty period shall not expire before the expiration of that period. At the request of the buyer, the seller is obliged to provide a warranty in a written form (warranty certificate). If the nature of the goods permits, it is sufficient to issue a proof of purchase instead of a warranty certificate. The warranty certificate contains the seller's name (first name, surname, business name or name of the seller, his/her registered office or place of business), the content of the warranty, its scope and conditions, the duration of the warranty period and the information required to claim the warranty. If the warranty certificate does not contain all the information, this does not invalidate the warranty. By a statement in the warranty certificate issued to the buyer or in the advertisement, the seller may offer a warranty exceeding the scope of the legal warranty. The terms and conditions of this warranty will be determined by the seller in the warranty certificate.
The warranty does not cover normal wear and tear. Claim for a free warranty repair also expires by:
a) failing to submit complete goods, including accessories,
b) failing to report obvious defects in the receipt of the goods,
c) an expiration of the warranty period of the goods,
d) an unprofessional and careless treatment or neglecting the care of goods,
e) a mechanical damage to the goods caused by the buyer,
Conformity with the purchase contract The goods to be sold must be of the required quality, quantity, measure or weight, and must be free from defects, in particular, they must comply with mandatory technical standards. If special rules are to be followed when using the item, especially if the instructions are governed by a manual or are regulated by a technical standard, the seller is obliged to inform the buyer of them unless the rules are generally known. If the seller fails to fulfil this obligation, he/she is obliged to compensate the buyer for any damage resulting from it. The goods displayed on the online store's website, which is operated by the seller, are illustrative only. The colour shades displayed also depends on the quality of the monitor or another device being used.
Failure to collect the ordered goods:
Collection of the goods The buyer is entitled to check the integrity of the packaging, whether the shipment has obvious signs of damage. If a damage is detected, it is required to write a damage report/protocol with the delivery agent. Subsequently, on the basis of such a record delivered to the seller, the buyer may refuse to accept the delivered goods with a defect and can make a claim for defects of the goods at the seller. If the buyer finds a damage or other irregularities after the collection of the shipment, he/she is obliged to contact the seller immediately. If he/she fails to do so, he/she will only be entitled to claims for defects proved to be already present at the time of receipt. In case the shipment is damaged, the buyer shall not accept the goods and shall make a protocol with the delivery company.
Claim and its assertion:
The seller is liable for defects which the sold item has upon the collection by the buyer. If the defect can be removed, the buyer has the right to claim for a timely and proper removal of the defect. The seller is obliged to remove the defect without undue delay. Instead of removing the defect, the buyer may request a replacement of the item, or if the defect relates only to a part of the item, replacement of the part if it does not generate disproportionate costs with respect to the price of the goods or the seriousness of the defect. The seller may always replace the defective item with a defect-free one instead of the defect removal if it does not cause serious difficulties to the buyer. If the defect cannot be removed and if it prevents the item from being properly used as a defect-free item, the buyer has the right to exchange the item or has the right to withdraw from the contract. The same rights apply to the buyer if the defects are removable, but only if the buyer cannot properly use the item for recurrence of the defect after repair or for multiple defects. If there are other irreparable defects, the buyer is entitled to a reasonable discount on the price of the goods. The seller is obliged to determine the way of handling the claim immediately, in complex cases within 3 working days from the date of claim, in justified cases, especially if complex technical evaluation of the product or service is required, no later than 30 days from the date of claim. After determining the way of handling the claim, the claim will be handled immediately; in justified cases, the claim may be settled later; however, the claim may not take longer than 30 days from the date of making the claim. Upon expiration of the claim settlement period, the consumer has the right to withdraw from the contract or has the right to exchange the product for a new one. The seller confirms receiving the claim immediately and issues a confirmation to the consumer. However, at the latest, it may be issued along with the proof of the claim being settled. The period from the exercise of the right to liability for defects until the completion of the complaint procedure (handover of the repaired product, written call for acceptance of the performance or its justified refusal) shall not be included in the warranty period. In case of an exchange for a new item, a new warranty period starts to run from the date of receipt. If the consumer applies the claim during the first 12 months of purchase, the seller may settle the claim by rejecting it only on the basis of a written expert assessment; irrespective of the outcome of the professional assessment, the consumer may not be required to reimburse the cost of the professional assessment or any other costs associated with the professional assessment.
When the consumer makes a claim 12 months after the purchase, when the seller has rejected it, the seller is obliged to indicate in the complaint document to whom the consumer can send the product for expert assessment. If the product is sent for expert assessment to the designated person, the costs of the expert assessment, as well as any other related costs, shall be borne by the seller regardless of the outcome of the expert assessment. If the consumer proves the seller's liability for the defect by an expert assessment, he/she may assert the claim again. The warranty period does not run during the expert assessment. The seller is obliged to reimburse the consumer all costs incurred for the expert assessment, as well as all related costs within 14 days from the date of asserting the claim. A reasserted claim cannot be rejected. The buyer will be informed about the result of the claim by telephone, as well as via e-mail, respectively he/she will receive a complaint protocol (proof of claim) by a registered mail, immediately after the end of the claim procedure. The proof of claim may not be delivered if the consumer has the possibility to prove the assertion of a claim in another way. In case of assertion of the claim, the consumer informs the seller on the assertion via email (to get the claim settled as quickly as possible) and sends the goods packed in a packaging suitable for transport along with a description of the defect and a copy of the proof of purchase (or warranty certificate, if issued) to the seller's address:
Dedoles s.r.o. Za Koníčkom 14 902 01 Pezinok email: email@example.com telefón: +421334440005
The buyer has the right to reimbursement of the necessary costs incurred by him/her in connection with the exercise of the liability rights. If the consumer is not satisfied with the way in which the seller has settled his/her claim or if he/she believes that the seller has violated his/her rights, he/she has the possibility to claim compensation from the seller. If the seller responds to the claim for compensation by refusing it or if the seller does not respond to it within 30 days from the date of its delivery, the consumer has the right to file a proposal to initiate an alternative solution to his/her dispute under Section 12 of Act no. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on Amendments and Supplements to Certain Acts. The Competent Bodies for Alternative Consumer Dispute Resolution with the seller Dedoles s.r.o. is [Slovak Trade Inspection/Regulatory Office for Network Industries/Electronic Communications and Postal Services Regulatory Authority] or any other authorised legal entity registered on the list of alternative dispute resolution entities SOI Inspectorate based in Trnava for Trnava Region Pekárska 23, 917 01 Trnava1 tel .: 033/5512 689
e-mail: firstname.lastname@example.org, maintained by the Ministry of Economy of the Slovak Republic (list available on http://www.mhsr.sk); the consumer has the right to choose which of these ADR entities to turn to. The consumer can use the online dispute resolution platform to submit an alternative dispute resolution proposal, which is available on the website http://ec.europa.eu/ consumers/odr/
Withdrawal from the contract
Personal data protection
3. The buyer may check and change the personal information provided by logging in to the website of the online store under "Login" at any time.
4. The seller hereby notifies the buyer that in accordance with Section 10 paragraph 3 (b) of Act no. 122/2013 Coll. on the Protection of Personal Data and on Amendments and Supplements to Certain Acts, as amended (hereinafter referred to as the "ZnOOÚ"), the seller, as the operator, will process the buyer's personal data without the consent of the person concerned, as the processing of the buyer's personal data will be performed by the seller in the pre-contractual relationship with the buyer since the processing of the buyer's personal data is necessary for the performance of the purchase contract in which the buyer acts as one of the contracting parties.
5. By ticking an appropriate box before sending the order, the buyer may express his/her consent under Section 11 paragraph 1 of the Act, that the seller shall process and store his/her personal data, especially those mentioned above and/or which are necessary for the seller's performance regarding sending information about new products, discounts and promotions on the offered goods; moreover, the seller shall process data in all his/her information systems, concerning the transmission of information on new products, discounts and promotions on the goods offered.
6. The seller undertakes to handle and dispose of the buyer's personal data in accordance with the applicable Slovak legislation.
7. The seller declares that in accordance with Section 6 paragraph 2 (c), personal data will be obtained by ZnOOÚ exclusively for the purpose stated in these terms and conditions.
8. The seller declares that in accordance with Section 6 paragraph 2 (e), personal data will be acquired by ZnOOÚ for purposes other than those specified in these terms and conditions; the personal data will be processed and used exclusively in a manner consistent with the purpose for which they were collected and will not be associated with the personal data obtained for other purposes.
10. Before sending the order, the buyer will be asked to tick the box before sending the order to confirm that the seller has informed him/her in a sufficient, comprehensible and unmistakable manner:
a) his/her identification data, as referred to in Article 1. of these terms and conditions,
b) the identification data of the third party, which is the company that delivers the ordered goods to the buyer in such a way that this information is included in the acceptance,
c) the purpose of processing of personal data, which is the conclusion of the purchase contract between the seller and the buyer,
d) that he/she will process the buyer's personal data such as name and surname, permanent address including postal code, telephone number, and e-mail address, if the buyer is a natural person; business name, address of the registered office including postal code, CRN, phone number, and e-mail address, if the buyer is a legal person,
e) that the buyer is obliged to provide the required personal data,
a) a confirmation whether or not his/her personal data are processed,
b) the purpose of processing of his/her personal data,
c) the information on processing of his/her personal data in a generally understandable form in the information system and on its status to the extent of:
i) the identification data of the seller and the seller's representative, if any,
ii) identification data of the intermediary; this does not apply if the seller does not proceed in accordance with Section 8 of ZnOOÚ when acquiring personal data,
d) accurate information, in a generally understandable form, on the source from which his/her personal data were obtained for processing,
e) a copy of his/her personal data, in a generally understandable form, which are subject of the processing,
f) additional information which is necessary for the buyer, regarding all the circumstances and conditions for processing of personal data, to guarantee the rights and the interests protected by law, particularly in the extent
i) the instruction on the voluntary nature or obligation to provide the personal data requested; if the seller acquires the buyer's personal data on the basis of the buyer's consent pursuant of Section 11 of ZnOOÚ, he/she shall also notify the buyer of the time of validity of the consent; if the buyer's obligation to provide his/her personal data stems from a directly enforceable act of the European Union, an international treaty binding the Slovak Republic, or a law, the seller informs the buyer of the legal basis that imposes this obligation and notifies the buyer of the consequences of refusing to provide his/her personal data,
ii) information on third parties if it is foreseen or apparent that they will be provided with the personal data,
iii) the range of beneficiaries if it is foreseen or apparent that personal data will be made available to them,
iv) the form of disclosure if the personal data are to be disclosed,
v) the third countries if it is foreseen or apparent that a transfer of the personal data to those countries will take place,
g) the correction of his/her incorrect, incomplete or outdated personal data which are the subject of processing,
h) the destruction of his/her personal data if the purpose of their processing has been fulfilled; if official documents containing personal data are the subject of processing, he/she may request their return,
i) destruction of his/her personal data, which are the subject of processing if there is a violation of ZnOOÚ or other valid legal regulation of the Slovak Republic.
Identification number: 1512965.
Supervisory Authority Supervision of compliance with the seller's obligations towards the consumer is the Slovak Trade Inspection, specifically: SOI Inspectorate based in Trnava for Trnava Region Pekárska 23, 917 01 Trnava1 tel .: 033/5512 689 e-mail: email@example.com http://www.soi.sk http://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti.soi
These terms and conditions apply as stated on WEBSTRÁNKA websites on the day the order is sent by the buyer, who accepts them implicitly, which shall also be confirmed by an active click on the order confirmation. The operator reserves the right to change or supplement these terms and conditions. However, the wording valid at the time of placing the order
applies to the placed orders. These terms and conditions come into effect on 1 November 2015. These trade terms and conditions were consulted by the SOS Consumer Protection Association (www.ochrana-spotrebitela.sk), which is also the operator of the website www.obchodne-podmienky.sk. This is confirmed by the awarded certificate and the SOS logo. In case of any uncertainties related to these terms and conditions, you can contact SOS at firstname.lastname@example.org.
Annex no. 1
Withdrawal from the contract
(fill in this form and send it only in case you want to withdraw from the contract)
To: Dedoles, s.r.o., with a registered office at Za koníčkom 14, Pezinok 902 01 CRN: 46 706 305, registered in the Commercial Register of the District Court Bratislava I, Section: Sro, Insert no. 81976/B
VAT number: SK2023541630
Nová Rožnavská 134/A, 831
I/We (*) hereby withdraw from the purchase contract for these goods/from this service contract (*): ..............
Date of order/date of receipt (*) ..............
Name of a consumer/consumers (*) ...............
Address of a consumer/consumers (*) ..............
Signature of a consumer/consumers (*) (only if this form is submitted in paper form)
(*) Delete as appropriate.